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Terms of Service
Typographical Errors
In the event a product is listed at an incorrect price, has an incorrect price ,has an incorrect product description or selling quantity due to typographical error or error in manufacturer information received from our suppliers, Restaurant Plus shall have the right to refuse or cancel any order placed under these conditions. Restaurant Plus shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is
canceled, Restaurant Plus, Inc shall immediately issue a credit to your credit card account in the amount of the incorrect price. If you receive your item and an issue is discovered with any of the above, customer agrees to abide by Restaurant Plus, Inc.’s resolution to correct the issue. The purchaser agrees to get all the information necessary for them to make an educated decision regarding the purchase. The purchaser agrees not to hold responsible for anything not stated in the listing or included in the picture, including but not limited to, assumptions made by the buyer or any verbal statements.
Returns
If a return is approved, the purchaser must obtain a return authorization number prior to returning the item. The customer will be responsible for all freight costs and a minimum of 20% restocking fees . All applicable freight charges, any damages incurred to product and all applicable freight charges, any damages incurred to product and all applicable repair charges are the buyers responsibility. The buyer will be responsible for items that are returned to the wrong location. And must insure when obtaining return authorization where the return is being shipped. Taxes and local codes
Restaurant Plus ,Inc. shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state as a Restaurant Plus ,Inc facility or facility of the manufacturer of the purchased product. Taxes may vary by manufacturer. The buyer will be contacted should additional taxes be required, Regrettably, Restaurant Plus Equipment, Inc has no control over the tax requirements of these specific manufacturers. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes. The purchaser accepts responsibility for checking his state and local codes and making sure the items purchased meets those codes before the order is placed with Restaurant Plus, Inc.
Financing
We accept the following credit cards, Visa, American Express, MasterCard and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address phone number your credit card bank has on file for you) Incorrect information will cause a delay in processing your order. Your credit card will be charged once your order
fulfillment is determined. If you have ordered a special order item that will need to be brought into our facility on a stock order you may be charged prior to that stock order being placed. For restaurant construction or purchasing speak with our
preferred lender.
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Restaurant Plus reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
Order Cancellations Policy
1. If the supplier accepts cancellations and the request is received in a sufficient time frame for the shipment to be
held with the supplier. The purchaser will receive a refund in full minus credit card processing fees incurred by Restaurant Plus,Inc.
2. Some of the equipment Restaurant Plus, Inc. sells is custom made, or manufactured to order.Many of our suppliers do not allow cancellation of these items. Thus, requests for cancellation of these items may not be honored, or may be subject to cancellation fees, which are usually a minimum of 20%.
3. If a request for cancellation is received after the item ships and the supplier will allow a return, the purchaser will receive a refund of what they paid less all the suppliers restocking fee, and any other expenses incurred by Restaurant Plus, Inc. and/or the suppliers including but not limited to packing, shipping re-stocking fees.
4. Restaurant Plus Inc., cannot guarantee a cancellation request is processed unless you receive an electronic confirmation.
Out-of-Stock Products
We will ship your product as it becomes available. Usually, products ship the same day if ordered by 12:00PM, or by the next business day if your order is received after this time. Orders received on Saturday, Sunday or any major holiday will be shipped as soon as shipping resumes on the next available business day. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for
immediate shipment. You may cancel your order at any time prior to shipping.
Terms and Conditions